Bank of America Declared Customer Dead for Three Years?
Bank of America Declared Customer Dead for Three Years?
Courtesy Arthur Livingston(PROSPERITY, S.C.) -- Arthur Livingston, of Prosperity, S.C., may be alive, but his credit report says, "File not scored because subject is deceased."That's because Livingston's bank, Bank of America, has been reporting him as deceased to the three major credit agencies since May 2009, he claims.
Bank of America has still not resolved the issue, even after media attention, causing headaches for Livingston, 39, and his family in South Carolina.
A regional manager of a chemical company, Livingston discovered the dilemma when he tried to obtain a loan from a mortgage company in October. The problem may have begun when Livingston, who said he has been a Bank of America customer for 14 years, sold his home in May 2009.
Five months since he discovered the problem, Bank of America still does not have a solution, and his mortgage company has not been able to obtain his credit score to give him a loan for his new home. He also fears the inactivity on his credit will negatively affect his credit score.
A spokeswoman for Bank of America told ABC News on Thursday the company is working with Livingston directly to "resolve this issue as quickly as possible."
Livingston said he regularly pays off his credit card bill in full, including $2,000 to $4,000 in travel expenses for work. But none of that, he fears, is being recorded on his credit record.
"[Bank of America] is well aware that the account is very active on a daily basis," he said.
That has been "frustrating" for Livingston and his family's plan for their new home, which was supposed to begin construction in mid-December. He was hoping the home would be half finished by now.
"It's been a complete waste of time," he said of the "inexcusable" mistake.
He along with his wife, son and daughter, 8 and 5, respectively, have been living in a rental home while they wait. Construction of the home is estimated to take four to six months, weather permitting. The Livingstons had hoped to move into their new home by April.
"Obviously, that's not going to be remotely possible," he said.
Copyright 2012 ABC News Radio
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